Question 1

How to obtain a 14-day trial key ?

Accepted Answer

After installing AutoCut, you can start a free 14-day trial to unlock every feature on your own videos. You only need to provide an email address — no credit card required.

| 💡 You can get up to 10 additional days of trial by testing all the features of AutoCut during your 14-day trial!

Starting your free trial

Q: How to install AutoCut on Windows ?

👉 If you're on MacOS, follow <a href="https://knowledge.autocut.com/en/article/how-to-install-autocut-on-macos-1ffbiok/">this tutorial</a> <h1 id="howtoinstallautocutonwindows">How to install AutoCut on Windows ?</h1> Installing AutoCut is quick and easy ! To get started, make sure you're using one of the supported editing platforms : <ul> <li>Adobe Premiere Pro 2023, 2024, 2025 or 2026</li> <li>DaVinci Resolve 18.6, 19, 20 &amp; 21 (compatible with both the free and Studio versions)</li> </ul> You can follow this step-by-step video guide to walk you through the installation process : ${youtube}<a href="eo5Vu8OvEHA">AutoCut Installation</a> The steps are almost identical for DaVinci Resolve, so whether you're using Premiere or Resolve, you’ll be up and running in just a few minutes. If you run into any issues, don’t hesitate to check our <a href="https://knowledge.autocut.com/en/">Help Center</a> or reach out to our support team on <a href="https://discord.com/invite/autocut">Discord</a>.

Launch the extension. You can start your free trial in two ways:

Click the key (license) icon at the top of the extension, then choose "Claim your free trial".
Or simply try to use a feature that is not unlocked yet: the trial offer appears automatically.

On the "Start your free trial" screen, you will see that every feature is unlocked for 14 days with no credit card required. Click "Claim your free trial" to continue.

Receiving your key

Enter your email address and click "Email me my trial key". Your trial key is sent automatically to this address within a few seconds.

| 💡 It can take up to 1 minute to receive your key. If you do not receive it, check your spam folder, or click "Didn't receive it? Resend email".

Activating your trial

Back in the extension, on the "Enter your trial key" screen, paste the key you received by email and click "Start my free trial".

You can now use AutoCut for 14 days!

| 💡 Once your trial period ends, to keep using AutoCut you can choose a plan: Basic (AutoCut Silences) or AI (every feature). If you already own a license, you can enter it at any time from the key icon.

Question 2

How to install a font on AutoCaptions for Windows ?

Accepted Answer

👉 If you're on macOS, follow this tutorial for specific instructions.

How to Install new fonts for AutoCaptions

AutoCaptions uses the fonts available on your computer. If you’d like to customize your subtitles with a new font, you’ll need to install it on your system first. One of the easiest and most reliable ways to do this is by using Google Fonts — a free library of high-quality, open-source fonts.

Steps to install a new font

${frame}Font Installation Tutorial

Browse and choose a font Visit Google Fonts. You can preview each font with your own text to find the one that fits your style.
Download the font Click the “Download family” button to download the font as a ZIP file.
Install the font on your system

Unzip the downloaded folder
Right-click the font file (usually .ttf or .otf) and select “Install for all users”.

Once installed, your new font will be available in AutoCaptions, as well as in any other applications on your computer.

Customize your captions with style

After installation, your font will appear in the AutoCaptions settings. This means you can easily create subtitles that match your brand guidelines, project style, or personal taste. We recommend choosing a clear and legible font

Question 3

Issue - AutoCut unable to start

Accepted Answer

AutoCut — Rare connection issue (quick check)

We’re currently seeing a rare connection issue that can happen. It affects about 1% of AutoCut users. We’re actively working on it 🙏 If you’re experiencing this, this guide helps you send us the exact info we need to fix it quickly.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2026-01-20-at-234010_sopgxh.png =625xauto)

✅ No risk — you won’t break anything. You’re just running a few simple connection checks.

Where to send the info

Email: contact@autocut.com
Or a private ticket on Discord: #tickets

Please include (if possible):

Your country + city
Your connection type: home Wi-Fi / office / 4G-5G / VPN / company network
And the screenshots requested below

Step 1 — Restart your computer and restart AutoCut

It can sometimes fix the issue…

Step 2 — Get the logs

Windows

Open File Explorer
In the address bar, type : %temp% and press Enter
Open the folder: com.autocut
Then open: com.autocut.aea
Copy all .log files to your desktop

MacOS

Open Terminal (via Spotlight or Applications > Utilities)
Type the command: open $TMPDIR and press **

Question 4

How to find your AutoCut license key?

Accepted Answer

Finding your AutoCut paid license key is simple and quick it’s always accessible from your personal client area. Here’s how to find it in just a few steps:

||| ⚠️ This only applies to users with an active AutoCut subscription or paid license.

Step 1: Log into your AutoCut account

Go to the AutoCut website and log in with the email and password you used when purchasing or activating your AutoCut plan.

Step 2: Open your client area

Once logged in, you’ll be automatically redirected to your Client Area. The “Your license keys” section should open by default.

![Client area](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/dashboard-1_vc25iz.png =771xauto)

Here, you’ll find all your active license keys. Simply copy your key and paste it into the AutoCut extension to access your plan.

|| 💡 Looking for your free trial key? If you signed up for the free trial, your temporary license key is sent directly to your email inbox. It will not appear in your client area.

💡 Related articles

Question 5

How to use your license key on another computer ?

Accepted Answer

Your AutoCut license key is linked to your computer and cannot be used simultaneously on two different devices. However, it can be used on Premiere Pro & DaVinci Resolve at the same time, on the same computer.

If you want to use your license key on another computer, you can dissociate your key from your current computer.

Dissociate your key

To do this, go to your customer dashboard. Select the key you want to dissociate, then click the Dissociate button. The process will be completed automatically.

![AutoCut web app](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/dissociate_vhb772.png =587xauto) After this, you can use your license key on another computer.

|| 💡 If you wish to use your license key on your old computer again, you can relink it.

Dissociation limit

Each AutoCut license key can be dissociated up to 3 times. This limit helps prevent license key sharing and abuse. As a reminder:

1 license key = 1 user
sharing a key between multiple users is not allowed If you need AutoCut on multiple computers for different users, we recommend purchasing additional licenses from your customer dashboard.

/${youtube}Step-by-step tutorial

Question 6

How to install AutoCut on Windows ?

Accepted Answer

👉 If you're on MacOS, follow this tutorial

How to install AutoCut on Windows ?

Installing AutoCut is quick and easy !

To get started, make sure you're using one of the supported editing platforms :

Adobe Premiere Pro 2023, 2024, 2025 or 2026
DaVinci Resolve 18.6, 19, 20 & 21 (compatible with both the free and Studio versions)

You can follow this step-by-step video guide to walk you through the installation process :

${youtube}AutoCut Installation

The steps are almost identical for DaVinci Resolve, so whether you're using Premiere or Resolve, you’ll be up and running in just a few minutes.

If you run into any issues, don’t hesitate to check our Help Center or reach out to our support team on Discord.

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