How to request a refund ?
At AutoCut, we aim to provide a transparent and user-friendly experience. That’s why we offer a 14-day free trial, with no credit card required, so you can fully explore the product before making any commitment.
Why don’t we offer automatic refunds ?
Our 14-day free trial is designed to help you determine if AutoCut is the right fit for your workflow.
During the trial, you get full access to all of AutoCut’s features, with no restrictions. This allows you to test everything and make an informed decision before subscribing.
Once the trial ends and your subscription begins, we do not issue refunds automatically.
When is a refund possible ?
Refunds are only considered in the event of a proven technical bug directly caused by AutoCut. We review each case individually and with care.
How to request a refund
To help us evaluate your request properly :
- Record a video clearly showing the bug
Use SwissTransfer to send us the file (full screen, visible issue, ideally reproducible).
- Send your request to : contact@autocut.com
Please include :
- Your AutoCut Licence Key
- A brief description of the issue (context, software, version…)
- The SwissTransfer link to your video
- Our team will get back to you as soon as your request has been reviewed.
We appreciate your understanding. Our goal is always to deliver the best possible experience, and we’re here to help if something goes wrong.
Updated on: 30/07/2025
Thank you!