> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.autocut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is AutoCut not opening on Windows?

If AutoCut does not open correctly on your Windows computer, this may be caused by a background process or a missing environment variable. Follow these steps to fix the issue:

###### 1. Close AutoCut from Task Manager

* Open the **Task Manager** (`Ctrl + Shift + Esc`).
* Look for **AutoCut** in the list of processes.
* Select it and click **End task**.

![AutoCut task manager](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-09-19-at-093753_1dmmsh3.png =624xauto)
###### 2. Open Windows Explorer
* Click on the path bar and then write `%appdata%`
* Find the folder AutoCut and delete it
![](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-12-12-at-160540_mijjqj.png =882xauto)
###### 3. Restart AutoCut

If it's still not work, follow the next steps


###### 4. Open Environment Variables settings

* In the **Windows search bar**, type `variables`.
* Select **Edit the system environment variables**.
* In the window that opens, click **Environment Variables…**

###### 5. Check the Path variable

![System variables](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-09-19-at-094331_156z9zk.png =509xauto)

* In the **System variables** section, find the variable called **Path** 👉 If it doesn’t exist, create it.
* Make sure the following entries are present:

![Path](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-09-19-at-094347_yr2q6n.png =501xauto)

###### 6. Restart AutoCut

Once you’ve updated the environment variables, restart your computer and try launching AutoCut again.

|| 💡 If the problem continues, contact our [Support team](contact@autocut.com) with a screenshot of your environment variables.