> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.autocut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is AutoCut not opening on MacOS?

If AutoCut does not open correctly on your macOS computer, this may be caused by a corrupted state. Follow these steps to fix the issue:

|| If AutoCut does not open, it can be because your enterprise blocks the domain used by AutoCut. If you have an IT team, send them this article : Which domains should be whitelisted for AutoCut?

###### 1. Close AutoCut

![AutoCut close](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-12-12-at-162110_1k1gqrn.png)
###### 2. Open the Application Support folder
* Open the finder
* Go into "Go > Go to folder"
* Type "~/Library/Application Support/" and press "Enter"
![](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/cleanshot-2025-12-12-at-162536_1px12g.png =368xauto)
###### 3. Remove the AutoCut folder
* Find and delete the AutoCut folder

###### 4. Restart AutoCut
Once you’ve updated the environment variables, restart your computer and try launching AutoCut again.


|| 💡 If the problem continues, contact our [Support team](contact@autocut.com) with a screenshot of your environment variables.