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# Why are animated emojis not working in AutoCaptions?

Sometimes, animated emojis may be imported but don’t appear correctly in your captions.
Here’s how to fix it for Premiere Pro:

###### 1. Check the emoji resource folder

Go to:
`%appdata%/AutoCut/captions/resources/emojis`

If your files look like this:

![Emojis folder](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/emojisfolder_1s5jxvf.png =689xauto)



###### 2. Disable conflicting Premiere Pro setting

Premiere Pro may block animated emoji rendering. To fix this, disable the following option:
* Go to **Settings > Media**
* Uncheck the option shown below ⬇️

![Preferences Premiere Pro](https://storage.crisp.chat/users/helpdesk/website/-/2/5/6/4/2564845da4818600/animatedemojisppro_21m7c4.png =711xauto)


###### 3. Still not working?

If emojis are still not displaying after this fix, please contact our [Support Team](contact@autocut.com) — we’ll help you resolve the issue.