> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.autocut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do when encountering an issue during AutoCut installation ?

If you're facing issues during installation, it may be due to an incomplete or incorrect setup. A clean reinstallation usually resolves the problem.
# Complete reinstallation of AutoCut

Whether you're on **Windows or MacOs**, the steps are the same :

1. **Uninstall AutoCut completely**
Follow this step-by-step guide to remove all files properly :

 [🔗 Uninstall AutoCut for Windows](https://knowledge.autocut.com/en/article/how-to-uninstall-autocut-on-windows-16r0ous/)
[🔗 Uninstall AutoCut for MacOs](https://knowledge.autocut.com/en/article/how-to-uninstall-autocut-on-macos-1n7gb0t/)

2. **Download the latest version**
Get the official installer directly from our website :

 [🔗 Download AutoCut](https://www.autocut.com/en/download/) 

3. **Reinstall AutoCut**
Launch the installer and follow the instructions for a fresh setup
If the issue persists, feel free to [book a support call](https://autocut.neetocal.com/autocut-support-call) with our Tech team