> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.autocut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request a refund ?

At **AutoCut**, we aim to provide a transparent and user-friendly experience.  That’s why we offer a **14-day free trial**, **with no credit card required**, so you can fully explore the product before making any commitment.

### Why don’t we offer automatic refunds ?

Our 14-day free trial is designed to help you determine if AutoCut is the right fit for your workflow.
**During the trial, you get full access to all of AutoCut’s features**, with no restrictions. This allows you to test everything and make an informed decision before subscribing.
Once the trial ends and your subscription begins, **we do not issue refunds automatically**.


### When is a refund possible ?

Refunds are only considered in the event of a proven technical bug directly caused by AutoCut. We review each case individually and with care.

### How to request a refund

To help us evaluate your request properly :

1. **Record a video clearly showing the bug**
Use [SwissTransfer](https://www.swisstransfer.com/) to send us the file (full screen, visible issue, ideally reproducible).

2. **Send your request to **: [contact@autocut.com](mailto:contact@autocut.com)
Please include : 
* Your AutoCut Licence Key 
* A brief description of the issue (context, software, version…)
* The SwissTransfer link to your video

3. **Our team will get back to you as soon as your request has been reviewed.**

We appreciate your understanding. Our goal is always to deliver t**he best possible experience**, and we’re here to help if something goes wrong.